Shipping policy

This Shipping Policy applies to all orders placed on our store. We are committed to providing secure, fast, and reliable international shipping for all our New Zealand seafood products.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the freshness of seafood products, we arrange packaging and shipment promptly and strictly avoid unnecessary delays.
2. International Shipping & Delivery Time
We provide worldwide shipping services. Standard international delivery generally takes 7–14 business days, depending on the destination country, local logistics, and customs clearance efficiency. Expedited shipping options are available at checkout for customers who require faster delivery.
3. Shipping Fees
All shipping costs are calculated in real time based on the total weight of your order and your delivery address. The exact shipping fee will be clearly displayed at checkout before you complete payment. There are no hidden fees for any orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local inspection fees set by your local customs authority. These additional charges are the responsibility of the recipient. We recommend that you check your local import regulations and relevant fees before placing an order.
5. Professional Seafood Packaging & Shipping Protection
As a seafood supplier, we adopt professional cold-chain and shockproof packaging materials to ensure product freshness and intact condition during international transit. All products are well sealed and protected to resist long-distance transportation losses.
For high-value orders, we provide optional shipping insurance at checkout to fully protect your purchase and eliminate shipping risks.
6. Delivery Inspection & After-Sales Support
Please inspect the package carefully upon delivery. If you receive damaged packaging, leakage, or deformed parcels, please take clear photos, refuse to sign for the package, and contact us immediately.
If you find any product quality problems after signing for the order, please contact our customer service team within 48 hours of delivery with valid proof. We will verify the situation and provide solutions including replacement, refund, or other after-sales support.
7. Customer Service
If you have any inquiries about shipping time, logistics tracking, customs clearance, or product delivery issues, please feel free to contact our support team. We will respond and resolve your problems professionally and efficiently.
Business Operator: COLTON MICHAEL RHODES
Support Email: info@collife.shop
Business Address: 23 Nikau Street, New Lynn, AUK, Auckland 0600, New Zealand